Online Community Management Guide

Create an operating rhythm for moderation, programming, member support, measurement, and continuous improvement.

Diagnose the behavior before adding tactics

Low participation can come from weak positioning, unclear onboarding, irrelevant programming, too much noise, poor member fit, or a community that simply does not need frequent posting.

Build around useful return reasons

• Progress toward an outcome.
• Belonging and recognizable norms.
• Useful access to expertise or peers.
• A predictable rhythm.
• Recognition for useful participation.

Connect tactics to the operating model

Onboarding, events, prompts, challenges, points, levels, and member spotlights are tools. Use only the ones that reinforce needed behavior.